Privacy Policy

Ravikumar Foundation (also referred to as “Chilume Ravikumar Foundation”, “we”, “us”, or “our”)
Website: https://chilumeravikumar.com/
Last updated: August 16, 2025

At Ravikumar Foundation, we respect your privacy and are committed to protecting it. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have. By accessing and/or using this website, you agree to the practices described here. We may update this Policy from time to time; any changes will be posted on this page with an updated “Last updated” date.

This Policy is intended to comply with applicable Indian laws including the Information Technology Act, 2000 and rules thereunder (such as the SPDI Rules, 2011), and the Digital Personal Data Protection Act, 2023 (DPDP Act), to the extent applicable.

1) Scope

This Policy applies to personal information collected through our website, phone, email, WhatsApp, event registrations, donation forms, volunteer applications, field/onsite engagements, and any other interactions with Ravikumar Foundation.

2) Information We Collect

Depending on your interaction with us, we may collect the following categories of information:

• Identity & Contact: name, gender, date of birth, postal address, PIN code, email, telephone and mobile numbers, organization name/designation.

• Donation & Payment: amount, mode of payment, transaction identifiers; payment instrument details are processed by our payment partners. We do not store full card/bank credentials on our servers.

• Compliance & KYC (where required): PAN, Aadhaar (only if legally required or voluntarily provided), and related details.

• Volunteering/Employment: resume/CV, qualifications, references, experience, and background details you choose to share.

• Communications: queries, feedback, emails, call recordings (where legally permitted and disclosed), and support tickets.

• Usage & Technical: IP address, device/browser type, pages visited, time spent, referral URLs, approximate location, and cookie/analytics identifiers.

• Media & Consents: photographs, videos, testimonials, and permissions you provide (e.g., for featuring campaign stories or event participation).

Children’s Data: We do not knowingly collect personal information from children without verifiable parental/guardian consent. Where our work involves children, we follow strict safeguarding norms. If you believe a child’s data has been shared without appropriate consent, please contact us (see Section 13).

3) How We Collect Information

We collect information when you:

• make a donation, request a receipt or tax certificate;

• subscribe to updates or newsletters;

• register for an event, campaign, or field activity;

• apply for volunteering or employment;

• contact us by phone, email, messaging apps, or forms;

• browse our website (via cookies and similar technologies).

We may also receive information from trusted third parties (payment gateways, communication service providers, analytics tools) in connection with your interactions with us.

4) How We Use Your Information

We process personal information for the following purposes:

• Donations & Finance: process donations, issue receipts/80G certificates (if applicable), reconcile transactions, prevent fraud.

• Programs & Events: manage registrations, attendance, logistics, volunteer assignments, and related communications.

• Updates & Engagement: send impact reports, newsletters, updates about our work, and opportunities to support our initiatives.

• Support & Queries: respond to requests, grievances, and feedback.

• Legal & Compliance: comply with applicable laws, audits, and regulatory requests.

• Site Operations & Security: maintain our website, improve user experience, troubleshoot, and secure systems.

• Research & Analytics: understand engagement and improve outreach (using aggregated or pseudonymized data where feasible).

We rely on your consent (e.g., for communications/marketing), on legal obligations (e.g., taxation/compliance), and on legitimate uses permitted under law (e.g., preventing fraud, ensuring network and information security).

5) Communications, DND & WhatsApp Consent

By providing your mobile number and/or email, you consent to receive calls, SMS, emails, and WhatsApp messages from us and our authorized service providers—even if your number is registered on the DND/NCPR list under TRAI regulations.

• You can opt out at any time by using the unsubscribe link in emails, replying STOP on SMS/WhatsApp (where supported), or emailing us (see Section 13).

• We may use third-party platforms to send such communications on our behalf.

6) Cookies & Similar Technologies

We use cookies and similar technologies to:

• enable core site functions;

• remember your preferences;

• perform analytics (e.g., aggregated visit metrics);

• measure outreach effectiveness.

Managing Cookies: You can configure your browser to accept, reject, or notify you about cookies. If you disable cookies for our site, some features may not function as intended. Refer to your browser’s help section for instructions.

7) Information Security

We use industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS/HTTPS), access controls, and restricted access to authorized personnel. Online transactions are processed via PCI-DSS compliant payment gateways where applicable.
No method of transmission or storage is 100% secure; however, we strive to use commercially reasonable safeguards to protect your data.

8) How We Share Information

We do not sell your personal information. We may share it in these limited situations:

• Service Providers / Partners: With trusted vendors who perform services for us (payment processing, SMS/WhatsApp/email delivery, printing/mailing, event logistics, IT, CRM, analytics). They are bound by confidentiality and data-protection obligations.

• Necessity & Protection: Where we believe it is necessary to investigate, prevent, or act regarding suspected illegal activities, fraud, threats to safety, or violations of our terms/policies.

• Legal Requests: To comply with applicable law, regulation, legal process, or enforceable governmental request.

• Corporate Changes: In the event of a merger, restructuring, or transfer of activities/assets, subject to continuity of privacy protections.

• With Your Consent: Where you have explicitly consented to a particular disclosure (e.g., featuring your testimonial).

9) International Transfers

If we transfer or store your information outside India (for example, with cloud or communication providers), we will ensure appropriate safeguards consistent with applicable law.

10) Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy and to meet legal, accounting, or reporting requirements (e.g., tax and donation records). When no longer required, data is securely deleted or anonymized.

11) Your Rights & Choices

Subject to applicable law (including the DPDP Act), you may have the right to:

• Access the personal information we hold about you;

• Correct inaccurate or incomplete information;

• Withdraw Consent for communications/processing where consent is the basis;

• Request Deletion/Erasure where feasible and lawful;

• Opt Out of marketing communications at any time.

To exercise these rights, please contact us (Section 13). We may need to verify your identity before acting on your request. We aim to respond within the timelines prescribed by law.

12) Third-Party Links & Social Features

Our website may contain links to third-party websites, plugins, or services. Their privacy practices are independent of ours; please review their policies. Interactions with social media widgets or pages are governed by the respective platforms’ policies.

13) Contact & Grievance Redressal

If you have questions, requests, or complaints regarding this Policy or your personal information, please contact:

Grievance Officer / Data Protection Contact:
Ravikumar Foundation (Chilume Ravikumar Foundation)
Email: info@chilumeravikumar.com
Phone: +91-9845450999
Postal Address: #1056, 7th Cross, 13th Main Road, Basaveshwara Nagara, Bengaluru -79

(If you are writing under the DPDP Act, please mention that in your email subject line. We will acknowledge and respond per applicable timelines.)

14) Changes to This Policy

We may revise this Policy periodically to reflect changes in our practices or legal requirements. The updated Policy will be posted on this page with the new “Last updated” date. Material changes may be notified via email or a website notice, where appropriate.

15) Consent

By using our website, providing your information, making donations, registering for events, or communicating with us, you acknowledge that you have read and understood this Policy and consent to the collection, use, storage, and disclosure of your information as described.

Join Us as a Volunteer

Becoming a volunteer with Chilume Ravikumar Foundation means joining a dedicated team committed to making a real difference in society. We welcome individuals from all walks of life who are passionate about helping others.